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Senior Product Researcher (m/f/nb)

Conrad Electronic SE
Hirschau
Munich

Our recipe for success

We are a reliable partner who makes the sourcing of technical supplies as easy and efficient as it gets for customers. We do this with passion and innovativeness, day in day out. Our product range comprises millions of quality items, customer-centric solutions and services, and face-to-face expert advice. We are fully committed to this mission. We see change as a catalyst for opportunities, and supply customers with everything they need to successfully complete their projects. As a family-run business, operating in a sustainable way and building long-term business relationships are paramount to us. We stand for quality and reliability.

The customer is at the heart of everything our team does. Our ambition is to create the best possible user experience across all web applications, and we need your support to do it!

Agility, an iterative approach, continuous improvement, and open feedback are part of our daily routine and are embraced by every team member. We work in a matrix organization with specialized product teams across multiple locations, using modern tools and state-of-the-art technologies. You will become part of a diverse team that is open to change, works toward clear goals, and is committed to continuous growth.

Does this setting sound exciting? Then this position could be exactly right for you!

Your contribution to success

Design and conduct generative discovery and evaluative research across the entire product lifecycle, from exploratory interviews to usability testing
Develop and implement a holistic research strategy in an agile environment that meaningfully combines qualitative and quantitative methods
Establish continuous discovery within the product teams and enable product and design teams to engage directly with customers
Play a key role in shaping product strategy through evidence-based insights from user research, analytics, and experiments
Support A/B tests and experiments in collaboration with data analysts, interpret the results, and put them into product context
Distill complex data from various sources into clear, actionable insights for different stakeholders and communicate them effectively
Identify and prioritize research needs across product areas and align them with the most important product and business questions
Coach team members in research best practices, for example in interviews, usability testing, and choosing the right methods
Build and maintain a living repository of research insights using tools like Dovetail, so that knowledge stays discoverable and reusable across the organization

Your success factors

A completed degree in human-computer interaction, psychology, design research, or a related field, or an equivalent qualification
5+ years of experience in product or UX research, preferably with digital products
Deep expertise in qualitative methods (interviews, usability testing, generative discovery) as well as a solid understanding of quantitative research
Experience with continuous discovery and a Jobs-to-be-Done-oriented way of working is a plus
A sound understanding of A/B testing and experimental design, enabling you to work as an equal partner with data analysts and to interpret results
Proficiency with research and collaboration tools (e.g. Dovetail, Jira, Confluence)
Experience integrating research into agile product development processes
A proven track record of influencing product strategy and decisions through research
Strong stakeholder management and presentation skills
Very good communication skills in German (at least C1) and good English

Your benefits

We Are a Great Place to Work
Our tolerant and empathic work environment enables you to help shape our company’s future, thereby giving you lots of room for personal development. Our unique company culture was officially recognised by the Great Place to Work institute.

We Improve Your Work-Life Balance
Flexitime and hybrid working arrangements as well as a special leave allowance enable you to organise your workday around your needs. And we care about your children. Our head office in Hirschau operates a child day-care centre that looks after your little ones.

We Communicate at a Peer Level
We are a family-run business. Means friendly interaction is paramount to us. And when it comes to being a trust-based horizontal organisation, around here, we practise what we preach.

We Promote Health
Which is why we offer a variety of services and activities centred around health and fitness. Regular medical checkups are top of the agenda. Moreover, for all those who like to keep fit, there is Conrad Sports Club based at our Hirschau office that provides a range of activities, coaching sessions and even an in-house tennis court. Being healthy isn’t just about exercising, it’s also about a balanced diet. This is why food served in our cafeterias at Hirschau and Wernberg uses local produce and is freshly prepared.

At Conrad Electronic, we actively promote diversity and equality for all employees. Our jobs are open to all qualified applicants, regardless of their gender, nationality, ethnic or social origin, religion or ideology, disability, age or sexual identity.